Shipping & Returns

Order Status:

How long will it take to receive my order?
  • All products are made for you after you order them and take between 10 and 14 business days to be produced.
  • Once your order is made for you, you will receive a shipping notification including tracking information for your order.
Can I expedite my order?
  • No. As our lead times are due to production and not shipping, we do not offer expedited order options at this time.
How can I change/cancel an order?
  • To make changes to an order (e.g. address changes, size changes) or to cancel an order please reach out to as soon as possible after the order is placed with your order number.
How can I check the status of my order?
  • If you have not received a shipping notification email from us after 14 business days, please reach out to


Where do you ship to?
  • We currently ship only to the U.S.
What are your shipping costs?
  • Free shipping for orders over $75
  • $7 shipping for orders below $75
How long does shipping take?
  • Once your order is made for you (10-14 business days), it arrives in 2-3 business days.
How can I change address once the order has shipped?
  • If you’d like to change your address after your order has shipped, please reach out to your local shipping provider’s office with your tracking information to redirect the order.
  • You can find the shipping provider used for your order, either UPS or DHL, in your shipping notification email.

Returns & Exchanges:

What’s your return policy?
  • We offer free returns and exchanges on U.S. orders of $75+ within 30 business days of delivery for a full refund to the original payment method.
  • Any merchandise that looks worn, washed, broken, is missing tags, or is returned without a receipt will not be refunded.
  • Returns on orders less than $75 are subject to a $7 processing fee.
How do I complete a return?
  • To return an item, please submit your request and download your shipping label using our returns portal (
  • Refunds will be processed within 3 business days of receiving your return; you will receive a confirmation once your refund has been issued.
  • Please allow up to 14 days for the credit to appear on your original method of payment.

How do I complete an exchange?
  • Please send the item(s) back to us. You can generate a shipping label at our return portal ( 
  • After you ship your items, please send us an email at with the items you would like to exchange for.
  • Once we receive and process your return, we will place an order for your new items.  Please allow 10-14 days for the new items to be made for you.


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