Shipping & Returns

Order Status:

How long will it take to receive my order?
  • All products are made for you after you order them and take between 10 and 14 business days to be produced.
  • Once your order is made for you, you will receive a shipping notification including tracking information for your order.
Can I expedite my order?
  • No. As our lead times are due to production and not shipping, we do not offer expedited order options at this time.
How can I change/cancel an order?
  • To make changes to an order (e.g. address changes, size changes) or to cancel an order please reach out to hello@shopberesonant.com as soon as possible after the order is placed with your order number.
How can I check the status of my order?
  • If you have not received a shipping notification email from us after 14 business days, please reach out to hello@shopberesonant.com.

Shipping:

Where do you ship to?
  • We currently ship only to the U.S.
  • WE DO NOT SHIP TO PO/APO/FPO/DPO BOXES.
What are your shipping costs?
  • Free shipping for orders over $75
  • $7 shipping for orders below $75
How long does shipping take?
  • Once your order is made for you (10-14 business days), it arrives in 2-3 business days.
How can I change address once the order has shipped?
  • If you’d like to change your address after your order has shipped, please reach out to your local shipping provider’s office with your tracking information to redirect the order.
  • You can find the shipping provider used for your order, either UPS or DHL, in your shipping notification email.

Returns & Exchanges:

What’s your return policy?
  • We offer free returns and exchanges on U.S. orders of $75+ within 30 business days of delivery for a full refund to the original payment method.
  • Any merchandise that looks worn, washed, broken, is missing tags, or is returned without a receipt will not be refunded.
  • Returns on orders less than $75 are subject to a $7 processing fee.
How do I complete a return?
  • To return an item, please submit your request and download your shipping label using our returns portal (https://shopberesonant.com/a/returns).
  • Refunds will be processed within 3 business days of receiving your return; you will receive a confirmation once your refund has been issued.
  • Please allow up to 14 days for the credit to appear on your original method of payment.

How do I complete an exchange?
  • Please send the item(s) back to us. You can generate a shipping label at our return portal (https://shopberesonant.com/a/returns). 
  • After you ship your items, please send us an email at hello@shopberesonant.com with the items you would like to exchange for.
  • Once we receive and process your return, we will place an order for your new items.  Please allow 10-14 days for the new items to be made for you.

Search

Just added to your cart:
Subtotal:
Excl. postage 
Checkout
Just added to your wishlist:
Excl. postage 
My Wishlist

Size Chart